Check the request
Describe what you want to create
TROUBLESHOOTING
AI Video Generator Not Working — Troubleshooting guide
Fix stuck video queues, failed uploads, rejected prompts and model errors.
TROUBLESHOOTING
Open support
Check the request, model, queue and status in order, then preserve the job ID before opening support.
Check queue and status
Model
Open a ticket
Queue
FAQ
What should I check first?
Check the request, model, queue and status in order, then preserve the job ID before opening support.
How do I tell a request problem from a queue problem?
Fix stuck video queues, failed uploads, rejected prompts and model errors. Generation is a local browser preview in this prototype. Live models, accounts and billing are connected later.
When should I open a support ticket?
Check the request · Check queue and status · Open a ticket. Generation is a local browser preview in this prototype. Live models, accounts and billing are connected later.